Here we are sharing Call Center Agent Vacancy in UAE. Grab the opportunity. Gulfjob.info will only post 100% genuine posts. Read all the information mentioned below. If you are interested, apply immediately without wasting time.
- Job Title – Call Center Agent – Jr Level
- Department – Contact Center / Administration
- Job Type – Regular
- Location – Abu Dhabi, UAE
REQUIREMENTS for this Call Center Agent Vacancy
- Looking for Call Center Agent -Junior Level
- Only for Male Hindi & Urdu Speaker .
- Ready to join immediately
- Location – Abu Dhabi
PURPOSE & SCOPE for this Call Center Agent Vacancy
Provide excellent customer service to existing as well as prospective clients by handling queries and complaints, and providing quality and timely resolution.
MAIN DUTIES & RESPONSIBILITIES for this Call Center Agent Vacancy
- Receive in-bound calls from customers through voice, e-mail while maintaining established standards for number of calls, pick-up time, duration of call, quality of call etc.
- Handle customer complaints to the satisfaction of the customer within the defined authority limits and escalate more complex complaints where appropriate.
- Ensure the highest standard of customer service to clients by answering their enquiries efficiently with accurate information.
- Meet all service standards and indicators as per department guidelines.
- Attend various training programs to close the skill gaps and to ensure proper awareness about products and services, policies and procedures.
- Identify and maximize up-selling and cross-selling opportunities and generate sales and leads as appropriate.
- Participate in Outbound calling for new businesses when required.
- Maintain confidentiality of the company’s customers and data.
- Keep update on DAS Subsidiaries information to provide accurate information to clients by explaining procedures; answering questions
- Adheres to the assigned shift schedule and avoid any late attendance
- Perform other jobs assigned by the Line Manager
Eligible and interested job seekers can send their updated cv to the following mail id for applying this Call Center Agent Vacancy in UAE.
Mail ID : firstname.lastname@example.org
🗣 Some Tips for you before applying for the job
- No genuine employer will offer you a job for cheap money or any other reason without an interview.
- Customize your resume and cover letter based on the position.
- Update your social media profile like LinkedIn, Facebook.
- Research about the company.
- Find the name and email of the hiring team.
- Contact the existing employees.
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